Contact Standom
One inbox, read by the small team that builds and runs the platform. The address below says “donotreply” for historical reasons — it is monitored, and we do reply.
Support and Account Help
Trouble signing in, a balance that looks wrong, a game that won't load, or anything else that isn't behaving:
Include your Stan ID and roughly when the problem happened — it is usually enough for us to find the exact request in our logs without a back-and-forth.
Disputing How a Take Was Settled
A settled take is a decision with reasoning attached, and reasoning can be checked. If you believe a market was resolved incorrectly, write to standom.donotreply@gmail.com with the take, the outcome you expected, and the source you are relying on.
Useful things to include: the exact wording in the resolution criteria you think was misapplied, and a link to the evidence. Disputes that identify a genuine error result in the outcome being corrected or the take being voided and Stars returned.
If you think a market is currently badly worded — ambiguous, unanswerable, or missing a void condition — tell us before it resolves. That is the cheapest moment to fix it.
Corrections and Editorial
Found an error in something we published? Send it to standom.donotreply@gmail.com with the article and the specific claim. We correct factual errors and note substantive changes with an updated date on the piece.
We do not publish sponsored posts or accept payment for coverage, so pitches of that kind will not get a useful reply. Our editorial standards are set out on the about page.
Privacy and Data Requests
To access, correct or delete the personal data we hold about you, or to ask how it is processed, write to the same address from the email account you signed up with, so we can match the request to your account: standom.donotreply@gmail.com.
What we collect and why is set out in the privacy policy.
What to Expect
We aim to reply to support and dispute mail within two working days. Settlement disputes that require re-checking a source can take longer, because the answer matters more than the speed.
We will never ask you for a password, a payment method, or a one-time code. Standom has nothing to sell you, so any message claiming otherwise and appearing to come from us is not from us — forward it to standom.donotreply@gmail.com.
Find Us Elsewhere
New markets, daily puzzle results and the occasional argument about a settlement. Our official accounts are the only ones we run — anything else using the Standom name is not us.
Direct messages are not a support channel — we may not see them. Anything that needs an answer should go to the email address above.